Make up classes

  • As a courtesy swimmers are entitled to a maximum of 3 make-up lessons per term, upon giving 5 hours notice of absence prior to the class.
  • Within your customer portal. You mark an absence from a class which automatically activates a make-up.
  • All absences and make-up lessons must be notified of/booked via the Customer Portal
  •  Failure to enter any absences will forfeit a make-up opportunity.
  • Make-up lessons are subject to availability and are not guaranteed. No refund or credit will be given if a suitable lesson is unavailable.
  • By clients entering absences this allows others to use this spot for make-ups.
  • Make-up lesson cannot be used in the Holiday Program.
  • Booking a make-up is a live feed which will display available classes and correct level up to 7 days in advance.
  • Any make-up lessons not completed within the term will not be credited or refunded.
  • Make-up lessons are not permitted during the first week of term.
  • Extended holidays during term are only eligible for the 3 make-up lessons. The extra lessons missed will be forfeited, and cannot be made-up, credited, or refunded.
  • For extended illness or injury, please contact Starfish management team. Reviewed on a case-by-case basis.
  • No make-up lessons are given for missed private lessons.

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